MTN commits to making customers’ lives a whole lot brighter through customer education

Through its community fora platform, MTN Ghana has incorporated its customers from all 16 regions of the country, educating them about the products and services as well as the network investments made to improve customer service.

A tour of MTN’s services and products was given to a select group of customers involved in the various communities, explaining how they could make the most of them. They were also shown the different ways they can contact MTN customer service. MTN Contact Center (100), Facebook@MTNGhana, Twitter@MTNGhana/@AskMTNGhana, WhatsApp: 0554300000, 0555300000, live chat from mtn.com.gh, and customercare.GH@mtn.com are some of the channels available.

Customers were informed about MoMo charges for transactions and encouraged to report MoMo agents who charge fees over the authorized transaction amounts.   Furthermore, a lot of attention was given to the topic of MoMo fraud, specifically how consumers can protect themselves from being conned. During the sessions, MTN also had the chance to engage with the communities and get feedback on how to improve service delivery.

The chance to tell the MTN team how the company could better support them in their communities was seized by the participants from the various regions. When MTN representatives visited their community to hear their needs and address their questions, they were thrilled to see them.

Speaking at the forum at Duayaw Nkwanta in the Ahafo region, the Corporate Communications Senior Manager for MTN Ghana, Georgina Asare Fiagbenu, expressed the company’s gratitude to the Chiefs and people of the communities for showing up in their numbers. She said “MTN is committed to providing our customers with distinct customer experience as we continue to serve them round the clock. She said, “MTN should be your first point of contact when you are unsure of any message or service you receive”. Don’t be in a hurry to respond to any request you are unsure of. Please do well to contact MTN on any of the service channels before you act”.

The following communities were visited: Wa, Navrongo, Lawra, Kedjabe, New Tafo, Adenta, Savelugu, Adidome, Duayaw Nkwanta, Sefwi Dwenase, Assin Fosu, inchaban, Asankragua, Bogoso, and Asante Mampong.

Representatives from Traditional Councils, staff members from the Ghana Prisons Service, Ghana Immigration Service, Ghana Police Service, GPRTU, Market Women, Traders, Dressmakers Association, Hairdressers Association, Farmers Associations, Students, and Mobile Money agents attended the events in the various communities.

As part of the plans to engage all sectors of the various communities, MTN also engaged students in Senior High Schools and Tertiary Institutions. The schools include Mawuli Senior High in the Volta Region, Sunyani Senior High in the Bono Region, Yamfo College of Health in Ahafo Region, Nalerigu Nursing Training College in North East Region, Nusrat Jahan Ahmadiyya College of Education in Upper West Region and Dabokpa Technical Institute in the Northern Region. The students were engaged on cyber security issues and  how to leverage ICT to enhance their studies and career choices. The students expressed their excitement and gratitude to MTN for creating the platform to enlighten them.

Source: Ghanatodayonline.com