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Civil Society Organizations (CSO) Forum on Digital Inclusion, Sustainability, and Connectivity Hosted by MTN Ghana
A discussion on connectivity, sustainability, and digital inclusion was held at MTN Ghana’s head office in Accra on Wednesday, September 10, 2025, with a limited group of representatives from Civil Society Organizations (CSOs).
A component of MTN’s continuous efforts to engage stakeholders, the CSO Forum seeks to promote openness, get input, and fortify alliances in support of the company’s goal of spearheading digital solutions for Africa’s advancement.
Adwoa Wiafe, MTN Ghana’s Chief Corporate Services and Sustainability Officer (CCSSO), emphasized in her introductory remarks the vital role that CSOs play as collaborators in influencing public policy and discourse.
She emphasized that as the telecom and digital sector evolves into what she described as the “sector of sectors,” MTN must continue to balance business growth with responsibility.
Ms. Wiafe reiterated that sustainability lies at the core of MTN’s strategy, highlighting initiatives such as the ban on plastic bottles in MTN offices to reduce waste and protect the environment. She also noted the company’s progress in renewable energy adoption, pointing out that half of MTN Ghana’s energy needs are now met through green sources.
Reuben Opata, Chief Technical Officer of MTN Ghana, delivered a detailed presentation on the evolution of mobile technology and the state of MTN’s network. He stressed the centrality of investment in delivering reliable connectivity.
“You cannot deliver quality service without significant investment. MTN has invested over $1 billion in Ghana’s network because that’s what it takes to expand coverage and improve quality,” he said.
Mr. Opata further explained that despite these substantial investments, challenges such as frequent fiber cuts continue to disrupt service delivery. “This year alone, MTN has spent about $22 million repairing fiber cuts. Without these repairs, communication simply stops — that’s how critical fiber is to Ghana’s connectivity,” he added.
Senior Manager for Corporate Communications Mrs. Georgina Asare Fiagbenu reiterated MTN’s dedication to involving stakeholders in furthering Ghana’s digital agenda. In order to strengthen cooperation and foster confidence, she also promised to maintain open and honest communication between MTN and CSOs.
Issues including customer experience, accessibility for people with impairments, and the contribution of digital technology to economic growth were also discussed at the forum. Concerns regarding Mobile Money fraud, price, accessibility, and inclusion were voiced by participants, who praised the candid discussion and emphasized the necessity of ongoing cooperation while pointing out areas where MTN might enhance its services to better serve communities.
The Corporate Communications team, Mr. Samuel Bartels, Senior Manager for Regulatory and Government Affairs, and other MTN Ghana employees were also in attendance at the forum.
Source: Ghanatodayonline.com
