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MTN Ghana conducted a forum on connectivity, sustainability, and digital inclusion on Wednesday, September 10, 2025, at its head office in Accra, with a select group of representatives from Civil Society Organizations (CSOs).
MTN’s continuous efforts to engage stakeholders include the CSO Forum, which aims to promote transparency, get input, and fortify alliances in support of the company’s goal of spearheading digital solutions for Africa’s advancement.
MTN Ghana’s Chief Corporate Services and Sustainability Officer (CCSSO), Adwoa Wiafe, emphasized in her introductory remarks the vital role that CSOs play as collaborators in influencing public policy and discourse. She underlined that MTN had to keep striking a balance between corporate expansion and accountability as the telecom and digital industries develop into what she called the “sector of sectors.”
Ms. Wiafe reiterated that sustainability lies at the core of MTN’s strategy, highlighting initiatives such as the ban on plastic bottles in MTN offices to reduce waste and protect the environment. She also noted the company’s progress in renewable energy adoption, pointing out that half of MTN Ghana’s energy needs are now met through green sources.
Reuben Opata, Chief Technical Officer of MTN Ghana, delivered a detailed presentation on the evolution of mobile technology and the state of MTN’s network. He stressed the centrality of investment in delivering reliable connectivity.
“You cannot deliver quality service without significant investment. MTN has invested over $1 billion in Ghana’s network because that’s what it takes to expand coverage and improve quality,” he said.
Mr. Opata further explained that despite these substantial investments, challenges such as frequent fiber cuts continue to disrupt service delivery. “This year alone, MTN has spent about $22 million repairing fiber cuts. Without these repairs, communication simply stops — that’s how critical fiber is to Ghana’s connectivity,” he added.
Mrs. Georgina Asare Fiagbenu, Senior Manager for Corporate Communications, reaffirmed MTN’s commitment to engaging stakeholders in advancing Ghana’s digital agenda. She also pledged to sustain open and transparent communication between CSOs and MTN to deepen collaboration and build trust.
Issues including customer experience, accessibility for people with disabilities, and the contribution of digital technology to economic growth were also discussed at the forum. Concerns regarding Mobile Money fraud, price, accessibility, and inclusion were raised by participants, who praised the candid discussion and emphasized the necessity of ongoing cooperation while pointing out areas where MTN might enhance its services to better serve communities.
The Corporate Communications team, Mr. Samuel Bartels, Senior Manager for Regulatory and Government Affairs, and other MTN Ghana employees were also in attendance at the forum.
Source: Ghanatodayonline.com
