Y’ello care: MTN educates Tailors and Dressmakers on customer care and internet marketing

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Y’ello Care, its annual employee volunteerism programme which runs from 1 to 21 June across the company’s footprint.

Mr Simon Amoh, Senior Commercial Manager, Northern Business Sector speaking to the media on the theme “Empowering the Entrepreneurs to Unlock Growth and Job Creation for Communities,” stated that MTN recognises the enormous potential that young people have to drive economic growth and help their communities to thrive.

“We continually look for ways to link people with technology because we are the leading mobile operator in emerging areas and because we recognize the transformative potential of digital innovation, allowing all of our stakeholders to benefit from the advantages of the digital age. We want to assist in providing the artisans with the knowledge and abilities they need to successfully prepare themselves for the digital future as we enter the Fourth Industrial Revolution”.

The staff of MTN Ghana provided fundamental instruction on how to maintain a straightforward accounting culture to over 150 members of the Ahodwo Branch of the Ghana National Tailors and Dressmakers Association (GNTDA).

The group members also received instruction on how to promote their designs and apparel on the internet.

The orientation that took place at Ahodwo (Atinga Junction) was one of MTN management and staff’s 21 days of volunteer service, known as “Yellocare.”

The GNTDA members also received training in book-keeping, customer care, and using other MTN network applications for commercial and insurance needs.

A facilitator Rose Mary taught them about the customer care, Social media marketing

Financial literacy and elaborate more on the budgeting aspect of the dress making.

She urges them to budget daily, weekly or monthly because budgeting help artisans to control their finances.

“Take records of your account in order not to blame witches in the family and  don’t use the industry money to buy clothes for funeral and other unnecessary expenses” Madma Rose Mary advised the artisans.

John Ahyiah who was a facilitator adised the Tailors and Dressmakers to make enquiries before assessing loans so as to know the conditions on the loan you are going for and also the have an aim before going the loan.

“Separate your business account from your personal account in order not to collapse your business” he added.

“You can get two momo account in order to save for the future investment. He introduces Yello pay and MTN insurance” Mr Ayiah said.

He emphasized the need for business owners to be knowledgeable about certain essential techniques for accounting for their labor in addition to their skill set.

The MTN representative urged GNTDA members and company owners to develop the skill of offering first-rate customer service. He asserted that by doing this, they would retain their current clients and draw in new ones due to the excellent level of care they already give to them.

Nicholas Amissah, the chairman of the GNTDA Ahodwo chapter, expressed gratitude on behalf of the organization to MTN for the orientation and training.

He acknowledged that some clients are picky and occasionally difficult to satisfy, but said that the training had helped them see how to handle every client who came their way.

Source: Ghanatodayonline.com

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