MTN Ghana is strengthening its strategies to make sure that the millions of unregistered users are registered before the deadline of July 31, 2022, with less than two weeks left in the obligatory SIM card registration process.
Customers who are not fully registered will get urgent notifications from MTN from now until July 31, 2022, warning them to do so by that date or face having their SIM cards disconnected.
MTN has also started an internal program called “GRAB, CHECK AND ACT (GCA)” that encourages all employees, regardless of their position, to help with client registration.
In order to help unregistered clients, all MTN Staff have been instructed to check the registration status of customers they engage with as part of this initiative.
In order to register these clients, MTN has also sent its field representatives to the communities with the lowest registration rates.
Shaibu Haruna, Chief Sales and Distribution Officer of MTN Ghana, commented on the new methods implemented, saying, “We are virtually at the finish line thus we have intensified our efforts to reach out to all of our consumers.
We cannot afford to lose clients because they chose not to register.
We also advise all of our clients to make sure their modems and other smart devices have fully registered data/internet SIMs.
“To guarantee that our consumers register easily, we’ve developed a number of channels, including our web portal at https://simregistrationportal.mtn.com.gh.
We are urging people to use the routes that are practical for them in order to register more quickly,” he continued.
The Ministry of Communications and Digitalization announced the mandatory registration of all SIM cards in Ghana. The registration exercise which started in October 2021 is scheduled to end on July 31,2022.