Hotlines have been made available by the Ministry of Foreign Affairs and Regional Integration for applicants who experience abuse and extortion at the numerous passport offices located around the nation.
The Ministry encourages candidates who experience staff maltreatment or extortion to either phone one of the hotlines or submit an email.
During an unannounced visit to the passport office last week, Shirley Ayorkor Botchwey, the minister of foreign affairs, lamented the corruption that had permeated staff members’ and “goro boys and girls'” activities.
The Ministry expressed worry about these instances in a statement dated August 17, stating that the hotlines will put a stop to the problem.
“The Ministry of Foreign Affairs and Regional Integration has observed with grave concerns some complaints by applicants about extortions and mistreatment meted out to them at some Passport Application Centers (PACs). In an effort to deal with the menace, the Ministry is urging applicants who suffer any mistreatment or corruption to report such incidents”.
The Ministry additionally pleaded with applicants not to hire personnel who were not wearing name tags.
All officials who have served for more than a year will be replaced, according to the Ministry.
Read the Ministry of Foreign Affairs and Regional Integration’s complete statement below: